- Treating each other and our residents, their loved ones and anyone who visits our homes with kindness and respect
- Respecting everybody's privacy and dignity
- Treating everyone with respect
- Being kind to each other and ourselves and recognising when we need support
- Empowering our residents to make their own choices
- Empowering our colleagues to raise concerns when they need to
- Empowering our colleagues to work independently
- Empowering our residents and their relatives to shape what we do
- Being the best we can be Continually strive to improve care and support for our residents
- Embrace changing for the better
- Be innovative and forward thinking
- Lead by example